Complaints Procedure

At County Building Supplies, we are committed to providing excellent service to all of our customers. However, we understand that sometimes things may not go as expected. If you have a complaint, we want to hear from you so that we can put things right and improve our service.

How to make a complaint

Please email us at complaints@countyonline.co.uk with details of your concern.

What happens next

We will acknowledge your complaint within 5 working days. Our team will then investigate and aim to provide a full response within 28 days.

Your feedback is important to us, and we take every complaint seriously to ensure we continue to improve our customer service.